Get back to being at your best when dealing with others.
How often have you caught yourself saying, 'I hate people,' and then realize that you mean it? Sure, it's a great way to blow off steam after dealing with a particularly annoying employee or manager issue. When said with your 'inside voice,' there may be no harm in a little levity, right? Wrong. How big of a role does that little voice inside play in your outward demonstration of empathy? The more we talk 'trash' about the people for whom we are responsible, the further away our ability to truly empathize with others gets. Great news -- there is hope, and this presentation will help you find that spark again. Empathy can be tiring (and, in HR, we're already tired.) But let's talk about how empathy can make our jobs easier - for example, we'll learn more about what's really bothering our employees because we'll be demonstrating we sincerely care about their challenges and issues. The topic also reminds us of the importance of self-care; we cannot care for others until we take care of ourselves. This presentation is critical for the tired HR professional who really doesn't hate people and wants to get back to being at their best when dealing with others.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
I Hate People
- What Brought Us to This Point
- You Are Not Alone
- Helpful or Harmful
Our Jobs
- Many Hats of HR
- Company Psychologist
- Who Takes Care of Us?
Empathy
- What Is It
- Why Do We Lack It
- Why Is It a Critical Competency for Our Profession
(Re)Learning Empathy
- Self-Care
- Care for Others
- Resources
Wrap Up
- Importance of Empathy
- Benefits of (Re)Learning to Love People Again
- Recap
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 18, 2023.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Karen A. Young, SPHR, SHRM-SCP
HR Resolutions
- President and founder of HR Resolutions
- Focuses on creating HR plans that support the strategic business plans of her clients
- Over 30 years of experience in the field of personnel and human resources
- Sought-after speaker by organizations such as SHRM, Chambers of Commerce, and her private clients
- Best-selling author of Honest and Real: An Essential Guidebook to Drama-Free Human Resources and Sought-After: How to Be Heard, Be Trusted, and Be Recognized for Your Expertise (set to release February 2023)
- SHRM, Harrisburg Regional Chamber & CREDC, PA Chamber of Business and Industry, Rehoboth & Dewey Chamber of Commerce
- M.A. degree from St. Francis University; B.S. degree, Lebanon Valley College
- Can be contacted at [email protected]
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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