Create a positive work environment with these important stress management strategies.
Today's unusual business climate has drawn even more attention to the importance of maintaining a low-stress environment for employees working directly with customers. Customer-facing employees are the front line of any business, and help keep customer retention high. However, stress can play a negative role in the way customer-facing employees receive customer feedback and react to those experiences. This topic will go over tips you can apply in your workplace to help reduce stress, increase support resources, and create the kind of work environment that will reflect in the positive ways employees support customers.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Introduction
Importance of Customer Service and Customer Engagement, in Normal and Unusual Circumstances
Stress Management for Customer Service - Benefits and Importance
Examples of Low-Stress Customer Service Team Action vs. High-Stress Customer Service Team Action
Stress Management for Customer Service - Tips and Actionable Steps
- Easy Ways to Implement a Stress Management Plan
- Consistent Stress Management Actions for Long-Term Application
Queues to Identify Team Members in Need of Support
Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 26, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Danica Jones
Fabricut, Inc
- Senior Director of Marketing at Fabricut, Inc, a globally positioned corporation offering home products to the interior design trade
- Has shared her marketing expertise including ways to improve customer experience and better understand the customer journey at past events through TechFest, Social Media Tulsa, ConfluenceCon, Lorman, Design Influencers Conference, the University of Tulsa, Otis College of Art and Design
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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