Learn how to safely respond to hostile behaviors and promote respect and civility in the workplace.
Approximately 30,000 complaints of the 90,000 complaints received by the Equal Employment Opportunities Commission include an allegation of workplace harassment. That's right - one-third (1/3). In 2014 the EEOC recovered $164.5 million dollars for workers alleging harassment, and that is just the direct costs. Therefore, organizations are looking for ways to engage their workforces by promoting respect and civility in the workplace and stepping up to go that extra mile to help a co-worker, customer, or even a stranger that needs help. Training your teams in how to safely respond to hostile behaviors is one of the first steps your organization may provide to send a clear message that hostile behaviors are not acceptable in your professional environment. This topic will explain the definition of the bystander effect, what it means to be an effective bystander, five action steps to prepare your personnel to take action, and some strategies to engage your personnel into stepping up.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Bystander Basics
- Objectives
- What Is the Bystander Effect and Does It Apply to Businesses?
- Provide Resources and Tools
- Provide Time to Think About Intervening
- Why Don't People Speak up?
- Fear
- Assume Management Won't Care
- Don't Want to Get Involved in Organizational Drama
- What Does It Mean to Be an Effective Bystander?
- Notice the Event
- Interpret the Event as a Problem/Emergency
- Accept Personal Responsibility
- Know How to Help
- Implement the Help
Intervention Strategies
- The Five Ds
- Delay
- Delegate
- Document
- Direct Discussion
- Distract
- Dos
- Identify Unacceptable Workplace Behaviors (Code of Conduct; Code of Ethics)
- Identify Repercussions for Unacceptable Behavior (for Everyone in the Organization)
- Allow Anonymous Reporting
- Create Mandated Reporters Within the Organization
- Maintain an OpenDoor Policy
- Protect Against Retaliation
- Update Training
- Don'ts
- Don't Escalate the Situation
- Don't Do Nothing
Questions/Answers, What Now, and Closing
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on December 12, 2023.
Call 1-866-352-9540 for further credit information.
HR Certification Institute 0.5
- This E-Learning program has been pre-approved for 0.5 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 0.5
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.5 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Audio & Reference Manual
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cheryl Grazier, M.S.I.D., M.P.A.
Cheryl Grazier Training and Consulting, LLC
- Principal of Cheryl Grazier Training & Consulting, LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
- Over 20 years of business experience in both the public and private sectors as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
- Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
- Passionate about developing people skills and leadership capabilities for individuals and specializes in exposing people’s hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
- Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
- Holds several industry certifications, including MBTI, DISC, and FIRO-B
- Licensed as a real estate broker in both Missouri and Florida and holds a real estate instructor license in Florida
- Can be contacted at [email protected], 904-392-3427, or https://cherylgraziertraining.com
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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