More companies are turning to social media than ever. The vast majority of them do so to take advantage of the prime marketing opportunities that go along with being active on sites like Twitter® and Facebook®. However, there are additional benefits to maintaining an active presence on popular social networking sites. Most notably, these sites can dramatically enhance a company's ability to provide top-notch customer service. If you're looking for ways to boost your company's level of customer service, becoming active on social media sites is the way to go. Learn more about using social media in customer service in this in-depth white paper.
Learning Objectives
- Learn top ways to use social media in customer service.
- Gain tips on building loyalty.
- Review how to monitor and engage effectively.
Agenda
Faculty
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