Learn three guiding principles that contribute towards aiding an organization with their customer service.
In many service-based businesses, the most valuable asset is their customers. Yet, it is continually surprising to see a lack of service within those businesses which risks losing those assets. The purpose for being in business is the procuring and retaining of customers. This white paper reviews how organizations typically have a similar excuse for not being attentive to customer service and discusses why customer service is vital to every organization.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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