You never know who is on the other end of the line.
Telephone skills training is the single most important factor in the success of your business. Customers form a judgment about your company based on contact with a single individual. If your people don't demonstrate good telephone etiquette, they leave a negative impression about your company that is difficult to overcome and affects your bottom line.
Jeannie Davis is president of Now Hear This, Inc., a Colorado-based communications training company specializing in professional telephone skills workshops, seminars and keynote presentations. An expert in the field of telephone communication, she is the award-winning author of Beyond "Hello:" A Practical Guide for Excellent Telephone Communication and Quality Customer Service. Davis has worked with many Fortune 500 companies and trained thousands of people to maximize the profit- and image-building power of their #1 business communication tool. You can reach Jeannie at 1-800-784-5525 or visit online at www.phoneskills.com.
Agenda
Faculty
Jeannie Davis
Now Hear This, Inc.
- President, Now Hear This, Inc.
- More than 26 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops, and seminars throughout the U.S.
- Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
- Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
- Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
- 26-year professional member of the National Speakers Association (NSA); past president of the International Customer Service Association Colorado Chapter (ICSA)
- Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
- Clients include Fortune 500 corporations and national association meeting planners
- Can be contacted at 303-337-1991or [email protected]
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