Southwest Airlines has cracked the code.
Employees are a company’s biggest asset and learning how to keep these assets in the company is important. How do some companies seem to manage this with ease, while others struggle? In this white paper our author, Larry Johnson, discusses his experience with Southwest Airlines and how they took customer service to the next level.
Agenda
Faculty
Larry Johnson
Johnson Training Group LLC
- Johnson Training Group LLC
- In-demand speaker and organization culture expert
- Has presented more than 300 webinars for various clients and has delivered more than 2,000 presentations for association conferences, corporations, and government organizations, in-cluding SHRM (Society of Human Resource Management), Harley-Davidson, and Training Magazine 2020 Conference & Expo
- Co-author of two top-selling books, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity and Generations Inc. — From Boomers to Link-sters — Managing the Friction Between Generations at Work
- Wrote for Huffington Post, has been quoted in the Wall Street Journal and the Harvard Busi-ness Review, and has been interviewed on CNN
- Has written more than 200 published articles on the topic of improving organizational culture
- Certified Speaking Professional (CSP) from the National Speakers Association
- M.A. degree in counseling psychology, Northern Arizona University; B.A. degree, Arizona State University
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