Don't lose a customer to a competitor - make the save with these tips.
Customer service team members are used to handling complaints but when the really irate customer calls it can be a tough call to take. Most customers don’t complain if there is something wrong … they just take their business elsewhere. The can often lead companies into the false belief that there are no complaints about their product or service. But ignorance isn’t always bliss … it can be a decrease in customers without realizing it until it’s too late. This white paper reviews how to handle the irate customer and put out fires while retaining their business.
Agenda
Faculty
JJ Lauderbaugh, CMC
JJ Lauderbaugh & Associates
- Owner and president of JJ Lauderbaugh & Associates
- Practice emphasizes all aspects of customer service management and performance improvement, specializing in call centers and help desks; she has been an international keynote speaker, trainer, facilitator, author and certified management consultant (CMC) for over 25 years
- Conducts seminars and workshops on numerous customer service and management subjects across all industries
- Wrote numerous publications related to the areas of customer service management
- Certified Management Consultant (CMC), Certified Image Consultant
- Member of the National Speakers Association
- Can be contacted at 408-445-1590 or [email protected]
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