“At first glance, it just seems like nurse managers have too many direct reports. Many oversee scores of workers who have different duties, work different shifts, and have different levels of skills and experience that require varied levels of top-side support. Is it just a case of ‘follow the leader’, that all hospital administrators establish staff ratios the same way? Might this just be a bad, non-productive habit?
A detailed web search provides good intelligence. In their study titled ‘Leadership, Span of Control, Turnover, Staff & Patient Satisfaction’, researchers McCutcheon and Campbell found that span of control…meaning the number of direct reports below each manager…was the highest predictor of staff turnover. In fact, their report went on to say that there was no leadership style that can overcome a large span of control.
The study concludes that ‘a policy needs to be developed regarding the optimum managerial span of control for managers.’
A second, similar study concludes ‘A wide span of control has been associated with high staff turnover, increased safety concerns, and a decrease in both patient and job satisfaction.’”
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Richard P. Finnegan is the CEO of C-Suite Analytics, which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned. His experience includes solving turnover and engagement in Siberian banks, African gold mines, multinational corporations in China, and for the CIA.
Agenda
Faculty
Richard P. Finnegan
C-Suite Analytics
- CEO of C-Suite Analytics, which helps organizations improve engagement and retention, including one solution that guarantees turnover will decrease 20% in the first year or funds are returned
- Experience includes solving turnover and engagement in Siberian banks, African gold mines, multinational corporations in China, and for the CIA
- Wrote, The Power of Stay Interviews for Engagement and Retention, which is the top-selling SHRM-published book in history; also wrote, Rethinking Retention in Good Times and Bad, which was excerpted by BusinessWeek which said “Finnegan offers fresh thinking for solving the turnover problem in any economy”
- His new books in the first quarter of 2015 include The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest, to be published in over 20 languages, and HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention
- Humorous and insightful speaker for conference and corporate events
- Lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing him for his extensive donations of professional services to nonprofit organizations
- Bachelor's and graduate degrees, The Pennsylvania State University
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