Agenda
Using email to communicate with your customersAddressing Privacy Issues
Sending Invoices with email
Sending Statements with email
Corresponding through email about past due
Faculty
![Michelle Dunn](http://s3.amazonaws.com/les.speakerimg/3838420.jpg)
Michelle Dunn
Michelle Dunn Writer, LLC
- Founder of the Credit & Collections Association, LLC
- Called the nation's authority on collecting money
- 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
- One of the top 5 women in collections for 2007 and 2008
- One of the top 50 most influential collection professionals of 2007
- Writer of many books and a contributor to the Wall Street Journal
- Can be contacted at www.michelledunn.com or www.credit-and-collections.com
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