White Paper

Email Collections: Do’s and Don’ts

 
Learn how you can use email to enhance your customers experience and streamline your businesses productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Agenda

Using email to communicate with your customers
Addressing Privacy Issues
Sending Invoices with email
Sending Statements with email
Corresponding through email about past due

Faculty

Michelle Dunn

Michelle Dunn

Michelle Dunn Writer, LLC

  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
  • Can be contacted at www.michelledunn.com or www.credit-and-collections.com

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