Many customer service professionals are unaware of the benefits of customer satisfaction recovery. With the heightened competition in the market, it is paramount that they have an in-depth understanding of what customer satisfaction recovery is, how it works and what benefits it gives them. Similarly, they have to know the impact of service failure on the business and how to deal with it effectively. Download this white paper to learn more.
Learning Objectives
- Understand the importance of customer satisfaction.
- Review the different types of service failures.
- Learn how to come up with customer recovery process strategies.
- Identify factors that influence customer's perception of service recovery.
Agenda
Faculty
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