With a strong customer return policy in place, most businesses can actually convert new customers to buyers, and even convert those customers who are returning an item into repeat visitors. When developing this policy, though, customer service professionals and business owners need to keep a few things in mind and follow a few basic guidelines, which are outlined in this white paper.
Learning Objectives
- Identify the benefits of a strong return policy.
- Gain tips on how to create a strong return policy.
- Learn things to keep in mind when developing your policy.
Agenda
Faculty
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