Employ the power of praise to reward and incent.
Do you how much it costs to praise an employee on a job well done, or to acknowledge a colleague for going above and beyond? Most of the time … it costs nothing; just the willingness to put yourself out there and give them that recognition. What if you knew that being recognized and appreciated is what your employees really want, in some cases more so than money or gifts? This white paper reviews the power of praise and discusses how not all praise is equal.
Agenda
Faculty
Craig Harrison
Expressions of Excellence! (TM)
- Founder of Expressions of Excellence!™, a full-service training firm helping sales and service professionals engage and express, sell, and excel in the marketplace
- Coaches organizations to tell their and their client's success stories, design and deliver great customer experiences, and communicate for success
- Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
- Author of the Good, Better … BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence, and more
- Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
- Instructor, University of California Santa Cruz, Silicon Valley Campus since 2001
- Interviewed John Wooden, Chesley “Sully” Sullenberger and Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
- Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, U.S. Army, nolo.com, Hilton Hotels, dozens of national and regional associations including NSA, MPI, CalSAE, HSMAE, CIBC, HDI, PMI, NAPO, NACE, and SGMP
- Senior consultant, www.TheConsultingTeam.com, facilitating positive change
- Can be reached at 510-547-0664, [email protected], or www.ExpressionsOfExcellence.com
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