It is undisputable the cost benefit for a collection agency to communicate with debtors via email. The risk is too big.
Many new collectors or people new to debt collection don’t realize the implications of third party disclosure and how it affects the industry, the collectors and the consumers in the long run. Under most state laws, debt collectors may not publicize a debt or even tell a debtor’s friends, family members, or work associations about a debt in order to shame a person into paying. Collectors must also refrain from using abusive or oppressing methods, and generally have to stop calling one’s home or work after being asked to communicate in writing.
Agenda
Faculty
Michelle Dunn
Michelle Dunn Writer, LLC
- Founder of the Credit & Collections Association, LLC
- Called the nation's authority on collecting money
- 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
- One of the top 5 women in collections for 2007 and 2008
- One of the top 50 most influential collection professionals of 2007
- Writer of many books and a contributor to the Wall Street Journal
- Can be contacted at www.michelledunn.com or www.credit-and-collections.com
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