One of the reasons why cross-training isn’t effective can be as simple as a lack of planning.
Before beginning any cross-training it is important to ensure staffing coverage while conducting the cross-training or right from the start you will be playing catch up for the work the isn’t getting done. Use a roadmap to guide the cross-training and make it more efficient. Simply having one worker follow another around is not necessarily very efficient. Have a discussion between the individual who is being cross trained and his/her manager to explain why the cross training is being carried out can help overcome job rotation challenges. Watch this video for details on addressing problems with coverage, how to manage expectations, and other external issues affecting job rotations.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
William J. Rothwell, Ph.D., DBA, SPHR, SHRM-SCP, RODC, FLMI, CPTD Fellow
- President/Distinguished Professor
- Specializes in HR practice—and especially succession planning and Organization Development
- Published 168 books on HR and related topics since 1987 and delivered 1,600 professional talks in 15 nations over 30 years
- Member of Society of HR Management, Association for Talent Development, International Society for Performance Improvement, the OD Network
- Can be reached by email at [email protected]
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