Video

  • 2 minutes

Verbal De-Escalation

 
The most successful communicators understand and can utilize the principles of active listening. Active listening is a way for the listeners to convince the speaker that they actually care about what is being said. This video will provide you with a quick review of verbal de-escalation and the principles of being an active listener.
Runtime: 2 minutes

Agenda

Faculty

Jeffrey A. Patterson

  • Responsible for developing and implementing community programs as well as customizing corporate programs
  • Former defensive tactics coordinator for the Indianapolis Metropolitan Police Department
  • More than 14 years of experience as a police officer with the Indianapolis Metropolitan Police Department
  • Private and corporate defensive tactics program creator/lecturer
  • 2008 IMPD Officer of the Year – nominated for Metal of Valor – 2012 Indiana Heroes Award
  • Can be contacted at 317 696-3505, [email protected] or www.anescapeplan.com

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.