There is, to a certain extent, issues where we have consumers that truly are unreasonable from time to time.
First and foremost there is always personality and behavior to consider when dealing with a consumer. It’s the natural way of doing things. There are those consumers that do meet certain criteria, including personality and behavioral issues that will be difficult to please no matter what you do. Watch this video for tips on how to handle behavior that appears unreasonable, as well as a review of some customer service myths.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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