Agenda
Faculty
Lori Jo Vest
LJV Consulting, LLC
- Customer service and sales consultant and coach, through her consulting firm LJV Consulting, LLC
- After 20+ years in business-to-business relationship-based sales, she co-wrote “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” with Marilyn Suttle, the book is based on interviews with 10 companies in a variety of industries, including Singapore Airlines and Paul Reed Smith Guitars
- Frequent contributor to national print and online publications, including the Detroit Free Press, Lowe’s For Pros,
Ladies Home Journal, Prevention Magazine, MasterCard Small Business, Sleep Savvy Magazine, and others
- Emmy-award winning video producer with a focus on creating marketing and trade show programs, 20+ years of experience in broadcast level television production
- Community manager for two Kimberly-Clark brands - writing articles, blogging and managing online communities using social media platforms
- Member of Automation Alley/Michigan, Troy Chamber of Commerce, Marketing and Sales Executives of Detroit
- Bachelor of applied arts degree in broadcast and cinematic arts, Central Michigan University
- Can be contacted at 313-909-3062, [email protected], website: www.whosyourgladys.com and www.lorijovest.com; blog: www.whosyourgladys.com/blog, LinkedIn profile: www.linkedin.com/in/lorijovest or twitter profile: www.twitter.com/lorijovest
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