Truth Builds Trust

Lori Jo Vest

LJV Consulting, LLC

• Customer service and sales consultant and coach, through her consulting firm LJV Consulting, LLC
• After 20+ years in business-to-business relationship-based sales, she co-wrote “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” with Marilyn Suttle, the book is based on interviews with 10 companies in a variety of industries, including Singapore Airlines and Paul Reed Smith Guitars
• Frequent contributor to national print and online publications, including the Detroit Free Press, Lowe’s For Pros,

Ladies Home Journal, Prevention Magazine, MasterCard Small Business, Sleep Savvy Magazine, and others

• Emmy-award winning video producer with a focus on creating marketing and trade show programs, 20+ years of experience in broadcast level television production
• Community manager for two Kimberly-Clark brands - writing articles, blogging and managing online communities using social media platforms
• Member of Automation Alley/Michigan, Troy Chamber of Commerce, Marketing and Sales Executives of Detroit
• Bachelor of applied arts degree in broadcast and cinematic arts, Central Michigan University
• Can be contacted at 313-909-3062, lori@whosyourgladys.com, website: www.whosyourgladys.com and www.lorijovest.com; blog: www.whosyourgladys.com/blog, LinkedIn profile: www.linkedin.com/in/lorijovest or twitter profile: www.twitter.com/lorijovest