Gain tips for dealing with people who bring their problems to work.
There are several different tools that a manager can use to help employees deal with emotional control. One of the tools that our speaker discusses is called the Fire Triangle which explains how to manage your own anger which will help you manage your employee’s anger. This video reviews this tool as well as others including how to manage the highs by managing the lows.
Agenda
Faculty
Kate Sheridan
Herding Ostriches
- World-renowned expert on generational studies
- Began her career as a news writer and researcher for CNN news
- Was a senior investment manager for Clark Financial Group, which included managing investments of professional athletes
- Co-founder and CEO of the first mobile medicine company in the nation, it rapidly grew from $400 valuation to $60 million and it opened up legal and professional limits for mobile providers of services across the nation
- Specialist on how generations affect everything in business
- Author of five books: Herding Ostriches, 2012; Generation Intelligence, 2014; The GEN factor, 2016; The Last Generation on Earth, 2018; First, Last, and Next, 2020
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