Video

  • 8 minutes

The Telephone Triage Process

 
Telephone Triage is an interactive process between nurse and client that occurs over the telephone and involves identifying the nature and urgency of client health care needs and determining appropriate disposition. This video will walk you through the process of telephone triage, including the initial assessment, processing the information, and intervention.
Runtime: 8 minutes

Agenda

Faculty

Virginia Ann Peterson, LPN

Virginia Ann Peterson, LPN

Virginia Ann Peterson

  • Active community educator with decades of experience in the nursing profession
  • Work history is highlighted with various positions which include nursing supervisor, hospice, staff development, in-service education, nursing assistant instructor and assisted living facility resident care coordinator
  • Currently sharing her expertise as a community outreach nurse
  • Writer of several webinar presentations geared toward frontline caregivers
  • Certified train the trainer which she is eligible to train nursing assistant students in her home state and is also an EDNA
  • Past president and vice president of the North Georgia Hospice Nursing Association and is a current member of the Georgia Gerontology Society

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