Video

  • 11 minutes

The Communication Process in Conflict Management

 
This short, 10-minute video describes the breakdown of the communication process: 7% verbal, 38% vocal and 55% visual. Are you, like many others, surprised that verbal is only 7%? While talking is a large part of communicating, most of the time it’s how you said it and your body language while you said it. In this world of email being a main source of communication it’s often difficult to read between the lines based on the response you receive. Are your employees responding with a short answer because they felt like your email to them was demanding in nature? Did they respond using all capitalized letters because they felt attacked by your email? It’s important to know how to communicate with your employees and in some cases being face to face or talking on the telephone is the best method. Our speaker, Jackie Sexson, refers to a common mantra used by communication specialists … “It’s not what you say, it’s how you say it.” … which is a valuable asset to any member of the management team.

Jackie A. Sexson is a compliance manager with a Fortune 300 company and has extensive experience in employment and labor law, as well as human resources. Ms. Sexson has a legal and HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development. Ms. Sexson is certified as a senior professional in human resources by the Society for Human Resources Management. She is the former executive director with the legal and human resources consulting firm, The Sexson Group.
Runtime: 10 minutes

Faculty

Jackie A. Sexson

Jackie A. Sexson

Agenda

Faculty

Jackie A. Sexson

Jackie A. Sexson

  • Compliance and HR leader
  • Former executive director with the legal and human resources consulting firm, The Sexson Group
  • Extensive experience in employment and labor law, as well as human resources
  • Experience as an attorney with HR background in employee relations, performance management (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
  • Experience with the public sector, Fortune 500 companies and small startup companies
  • Held director and executive level positions, and worked as an independent consultant
  • Certified as a senior professional in human resources by the Society for Human Resources Management
  • J.D. and M.B.A. degrees
  • Can be contacted at 334-274-3007 or [email protected]

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