Understand limitations on the use of calls under the Telephone Consumer Protection Act.
When it comes to communication with health care clients, be cautious, especially for any calls or texts relating to billing or financial matters. Get consent up front to call the number provided for health care and financial purposes, including reminders and follow?up. This video reviews the penalties involved for calling a cell phone or leaving a payment-related message, without consent and discusses marketing issues with HIPAA and email marketing and the CAN-SPAM Act.
Agenda
Faculty
Jim Sheldon-Dean
Lewis Creek Systems, LLC
- Founder and director of compliance services at Lewis Creek Systems, LLC
- Provides a complete suite of services related to information privacy and security regulatory compliance, including compliance reviews, information flow and risk analyses, technical security reviews, training, and policy development services
- Conducts regular seminars and workshops on healthcare information privacy and security, information management and disposal, and information security risk analysis
- Speaker at national conferences for the American Health Information Management Association and the Workgroup for Electronic Data Interchange
- Recipient of the 2011 WEDI Award of Merit
- M.S. degree, Massachusetts Institute of Technology; B.S. degree, summa cum laude, University of Vermont
- Can be contacted at www.lewiscreeksystems.com
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