Dr. Stevens, in this video, covers how your online presence and reputation can help or hinder you as an organization. How can an organization build up its reputation by using services within their organization and services outside of the business? Dr. Drew will give you insight on how you can use these services to help you provide better service and sell more products. Dr Drew will also touch on what do if you receive a good and/or bad review. How do reviews impact your service and sales? Dr. Drew takes a moment and reviews with you a few great tips to getting your reputation in line with your expectations as an organization.
Drew Stevens, Ph.D. is the president of Stevens Consulting Group and is a renowned keynote speaker and author in customer service and selling. Dr. Stevens works with businesses to create higher efficiency in sales and service. He wrote, Split Second Selling, Selling the New Norm, Customer Momentum and Grand Slam Customer Service.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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