Take control of your own outlook. It may be the biggest key to your success.
There are many things that we have control over and many things we don’t. Your own positive attitude is one of the things you can control. Every day regardless of what is happening; you control how you approach the day. You have say over how you react to whatever happens. Don’t underestimate the ripple effect of arriving at work with a happy, upbeat, and ready to take on the day attitude. That can inspire and encourage others. Create your own rituals and rewards for the goals that you accomplish each day.
Craig Harrison is the founder of Expressions of Excellence!™, a full service training firm. He provides sales and service solutions for organizations and communication and leadership skills for individuals. Mr. Harrison is the author of Stellar Service: Merge NOW with WOW to Win Customers for Life!, and a series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence and more.
Agenda
Faculty
Craig Harrison
Expressions of Excellence! (TM)
- Founder of Expressions of Excellence!™, a full-service training firm helping sales and service professionals engage and express, sell, and excel in the marketplace
- Coaches organizations to tell their and their client's success stories, design and deliver great customer experiences, and communicate for success
- Author of Stellar Service: Merge NOW with WOW to Win Customers for Life! (www.mergenowwithwow.com)
- Author of the Good, Better … BEST! series of books on communication and leadership, a pocketbook on leadership, three tips booklets, a CD, and hundreds of published articles on sales and service, communication, leadership, excellence, and more
- Founding president, dean emeritus of the Speakers Academy of National Speakers Association — Northern California chapter
- Instructor, University of California Santa Cruz, Silicon Valley Campus since 2001
- Interviewed John Wooden, Chesley “Sully” Sullenberger and Harvey Mackay, and has been interviewed by 60 Minutes, BBC Radio, and Financial Times of London
- Clients include Pfizer, McKesson, Plantronics, ATT, headsets.com, U.S. Army, nolo.com, Hilton Hotels, dozens of national and regional associations including NSA, MPI, CalSAE, HSMAE, CIBC, HDI, PMI, NAPO, NACE, and SGMP
- Senior consultant, www.TheConsultingTeam.com, facilitating positive change
- Can be reached at 510-547-0664, [email protected], or www.ExpressionsOfExcellence.com
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