Do it right the first time.
In the United States the cost of poor customer service is estimated to be more than $41 billion a year. If you lose a customer due to poor service, you’re not just losing the value of that one transaction, you miss out on the total value of the revenue this customer might have generated over the course of their whole relationship with you. That customer lifetime value is often much greater than what the customer spends on any one purchase. This video will review how your representatives can open the door to sales and turn any customer interaction into a sales opportunity.
Runtime: 12 minutes
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