Video

  • 2 minutes

Mistakes are Opportunities

 
Really effective companies do something very specific with mistakes, they value them. Mistakes are tuition towards your education and are an opportunity to learn. This video will provide you with a brief overview of how to handle mistakes whether it was you or someone else in your company.
Runtime: 1 minutes

Faculty

Lori Jo Vest

Lori Jo Vest

LJV Consulting, LLC

Agenda

Faculty

Lori Jo Vest

Lori Jo Vest

LJV Consulting, LLC

  • Customer service and sales consultant and coach, through her consulting firm LJV Consulting, LLC
  • After 20+ years in business-to-business relationship-based sales, she co-wrote “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan” with Marilyn Suttle, the book is based on interviews with 10 companies in a variety of industries, including Singapore Airlines and Paul Reed Smith Guitars
  • Frequent contributor to national print and online publications, including the Detroit Free Press, Lowe’s For Pros,

Ladies Home Journal, Prevention Magazine, MasterCard Small Business, Sleep Savvy Magazine, and others

  • Emmy-award winning video producer with a focus on creating marketing and trade show programs, 20+ years of experience in broadcast level television production
  • Community manager for two Kimberly-Clark brands - writing articles, blogging and managing online communities using social media platforms
  • Member of Automation Alley/Michigan, Troy Chamber of Commerce, Marketing and Sales Executives of Detroit
  • Bachelor of applied arts degree in broadcast and cinematic arts, Central Michigan University
  • Can be contacted at 313-909-3062, [email protected], website: www.whosyourgladys.com and www.lorijovest.com; blog: www.whosyourgladys.com/blog, LinkedIn profile: www.linkedin.com/in/lorijovest or twitter profile: www.twitter.com/lorijovest

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.