Understand what is expected of you as a manager.
Stakeholders aren’t quite the same ‘people’ when you become a manager. Stakeholders now include your company, your immediate boss, your team, and your external and internal customers. This video reviews what your company and your manager’s expectations are of you as a manager, including having an understanding of behaviors that are rewarded and punished. The video also discusses the importance of managing your customer’s expectations.
Agenda
Faculty
Michael Cox
Michael Cox Management and Sales Training
- Owner and President of Michael Cox Management and Sales Training
- Has facilitated hundreds of highly acclaimed courses and seminars and webinars over the last 11 years, all with very positive reviews
- Spent 29 years with Pfizer Pharmaceuticals, prior to starting his business, and earned numerous awards for leadership and performance
- Noted throughout his career for developing people into management and upper management positions
- Certified in DISC and situational leadership training
- M.B.A. degree, Haub School of Business, St. Joseph’s University
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