Assertive conversations can make conflict positive.
Choose an assertive conversation before the issue gets out of hand and the parties get into an aggressive mode. There are four steps to assertive conversations that can reduce and resolve conflict. By walking through these steps managers can become better at handling conflict and keeping employees calm and out of the aggressive zone. Our speaker, Karla Brandau, reviews these steps in detail as well as how to understand the four basic personality groups.
Agenda
Faculty
Karla Brandau, CEO
Workplace Power Institute
- CEO of Workplace Power Institute
- Areas of expertise include productivity and time management, email survival skills, DISC and Driving Forces assessments, emotional intelligence, team building, and leadership
- Conducts regular speeches, seminars, webinars, and workshops in all areas of expertise
- Author of several publications: Wake Up the Winner Inside, Email Survival Skills, 101 Time Management Tips for Busy Professionals, Visual Guides to Outlook® 2010, 2013, and 2016, The Leadership of One, and How to Earn the Gift of Discretionary Effort
- Certified speaking professional, registered corporate coach, certified facilitator, certified professional behaviors analyst, and certified professional motivators analyst
- B.A. Degree in education
- Can be contacted at [email protected], 770-923-0883, on Twitter @KarlaBrandau, LinkedIn/In/KarlaBrandau, and www.KarlaBrandau.com
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