Assertive conversations can make conflict positive.
Choose an assertive conversation before the issue gets out of hand and the parties get into an aggressive mode. There are four steps to assertive conversations that can reduce and resolve conflict. By walking through these steps managers can become better at handling conflict and keeping employees calm and out of the aggressive zone. Our speaker, Karla Brandau, reviews these steps in detail as well as how to understand the four basic personality groups.
Runtime: 35 minutes
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