If you’ve got a problem with a client you have to put them on notice.
You know you’re going to have tough clients, including clients you may have to “fire.” So, make a plan. Always use a written agreement and use engagement letters (or equivalent emails, quotes, etc.) whenever possible. Include in these essential documents provisions which will be relevant in the event you have to terminate your attorney-client relationship. When you clearly communicate (in writing) with the client, and establish accurate expectations from the outset of a relationship, you are far less likely to have a problem with a client. This video reviews what to do when you are faced with a problem and offer tips on how to set the client free.
Agenda
Faculty
Noel R. Bagwell, III, Esq.
Counsel & Clarity
- Operates Counsel & Clarity™ a brand encompassing his law firm and resilient leadership coaching practice in Middle Tennessee, near Nashville
- Is a partner in Industria Business Lawyers, a distributed firm based in Washington, D.C., where he serves as the Director of the Fractional Chief Legal Officer Practice Group
- Has won numerous awards, including the Tennessee Supreme Court’s Attorney for Justice award for his pro bono work with veteran entrepreneurs, as well as the Clarksville, TN Mayor’s Certificate (2019) for his contributions to the business community in that city, which, in 2019, Money magazine named the Best Place to Live in America
- Exclusively works with business clients to transform their legal support from a cost center to a profit engine, through Counsel & Clarity’s Fractional Chief Legal Officer service offering, Profit from Legal™
- Author of several books, including Lead Again: A Modern Guide to Resilience (2024), God in the Machine: Exploring Faith in a Simulated Universe (2024), How to Structure Your Business for Success (2020). He’s also produced and hosted two podcasts — The Honest Lawyer Podcast and the Profit from Legal Podcast; and he is a prolific author of print and electronic articles for the Nashville Bar Journal, the Counsel & Clarity blog, and various other outlets.
- J.D. Degree, Cumberland School of Law at Samford University; Scholar of Merit: Economic Analysis of Law; B.A. Degree in Philosophy, minor in international studies, Austin Peay State University
- Can be contacted at (931) 249-2015 and [email protected], on LinkedIn: https://www.linkedin.com/in/nbagwell3/; LinkedIn Group: https://www.linkedin.com/company/counsel-and-clarity/; Facebook: https://www.facebook.com/counselandclarity/
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