Develop key performance indicators and communicate key performance indicators as performance expectations.
Key Performance Indicators (KPI) measures the most important outcomes, outputs, or behaviors linked to the mission and goals of the organization, division, department, team or individual. Organizational leaders should communicate performance indicators at the beginning of the performance period and at regular intervals throughout the time period. This video reviews the Balanced Scorecard program and how to determine what performance indicators work best for your team.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
William J. Rothwell, Ph.D., DBA, SPHR, SHRM-SCP, RODC, FLMI, CPTD Fellow
- President/Distinguished Professor
- Specializes in HR practice—and especially succession planning and Organization Development
- Published 168 books on HR and related topics since 1987 and delivered 1,600 professional talks in 15 nations over 30 years
- Member of Society of HR Management, Association for Talent Development, International Society for Performance Improvement, the OD Network
- Can be reached by email at [email protected]
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