Video

  • 30 minutes

FDCPA - Phone Conversations and Letters

 
In this short 29-minute video you will learn some of the basics regarding what is “communication” when it comes to phone conversations with clients or customers. This video also touches on how leaving messages are interpreted in today’s debt collection world while how specific cases have shaped the landscape. Watch this video today if you need an update on how the FDCPA and CFPB are regulating the method of debt collection via the phone.
Runtime: 30 minutes

Agenda

Faculty

Ethan G. Ostroff

Ethan G. Ostroff

Troutman Pepper Hamilton Sanders, LLP

  • Partner, Troutman Sanders LLP
  • Focuses on financial services litigation and consumer law compliance counseling
  • Conducts regular seminars, presentations, and webinars on topics related to the alphabet soup of consumer protection statutes
  • Represents companies and individuals in patent, trademark and other commercial matters
  • Serves on the board of directors for the Receivables Management Associates International and is an ACA certified instructor
  • J.D. degree, The American University School of Law
  • Can be contacted at [email protected] or 757-687-7541

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