Video

  • 24 minutes

Face the Challenge of Difficult Conversations

 
Once you have crafted your message it’s time to set up the conversation. In this 23-minute video our speaker, Cathy Graham, will review the three phases of facing the challenge of difficult conversations. The first phase is to jump in and deliver the crafted message. Find the best time that fits in your work schedule. Is a Monday afternoon better than a Friday morning? Determine what works best for you. It’s important in phase two that you stick to the facts and don’t make judgments. And phase three is to summarize what you discussed, agree on the course of action and be positive about the solution that was decided on. Ms. Graham will offer tips to move through these phases with success.

Cathy Graham is a certified business coach, organizational development expert, and an HR executive with more than 20 years of experience working with leaders and teams. She obtained her Certified Compensation Professional (CCP) designation from World at Work in 2011; and obtained the SPHR credential from the Society for Human Resource Management in 2002.
Runtime: 23 minutes

Faculty

Cathy Graham

Cathy Graham

Cathy Graham Coaching

Agenda

Faculty

Cathy Graham

Cathy Graham

Cathy Graham Coaching

  • Certified business coach, organizational development expert, and HR executive who has more than 20 years experience working with leaders and teams
  • Certified in the Hogan, Everything DiSC, Franklin-Covey, and Development Dimensions International (DDI)
  • Writes regularly on the Workplace Navigator Blog
  • Obtained the SPHR credential from the Society for Human Resource Management in 2002
  • In 2011, she obtained her Certified Compensation Professional (CCP) designation from World at Work
  • M.A. degree in human resources and organizational development, University of San Francisco; B.A. degree, Cornell University
  • Can be contacted at 919-920-2767, [email protected] or cathygrahamcoaching.wordpress.com

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