Do you have the answer to that question? You should.
Starting out with asking your current customers for feedback is a great way to get to the answer you seek. Whether it be a formal survey or an information conversation, keeping up on what your customer are thinking will keep your company going in the right direction. This video reviews how to get feedback from your customers and your stakeholders, and the option of working with an outside source for help with workflow.
Agenda
Faculty
Kenneth M. Jones
- Procurement specialist (part time) providing training to new procurement staff at the University at Albany, SUNY
- Previously served as the Assistant Director of Institutional Services at the University at Albany, SUNY, for 15 years
- Has trained many university staff on state procurement rules and regulations as well as the Research Foundation for SUNY (a non-profit organization) rules and regulations working with various granting agencies
- Provided procurement procedures, training, and transactional review for a research foundation for a SUNY grant funded procurement team in Nairobi, Kenya
- Established online ordering processes with vendors ranging from office supplies to lab supplies
- More than 30 years of experience working in the public and nonprofit procurement field
- Previous purchasing experience included procuring commodities, services, and construction for the departments on campus
- Conducts regular seminars, webinars, and workshops on various procurement topics
- Past purchasing assistant for the New York State Office of Taxation and Finance
- Can be contacted at 518-875-6854 or [email protected]
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