Don’t lose your customers and clients due to bad customer service.
Every organization out there must engage in customer service – it’s absolutely vital to success. All organizations need to be incredibly smart in how they handle their customer service. In the United States alone in the last several years’ bad customer service has resulted in more than 83 billion dollars in losses to their organizations and their partners. There are many problems that can arise from bad customer service including losing market share to competitors and increased marketing spend due to lost clients. Customers are smarter nowadays and have access to everything online. A poor customer service and bad reputation will make people think twice about doing business with you.
In this short 5-minute video you will learn about the importance of customer service and walk away with a better understanding of what you need to do and why you need to be doing it. Faculty Dr. Drew Stevens, Ph.D. of Stevens Consulting Group will guide you in instilling good customer service in yourself, your staff, and your organization.
Agenda
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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