Appeal to the greater good.
There will come a time when you have to confront an employee, which is especially true when having accountability conversations. It’s not always comfortable but is necessary. Practicing active listening can help the employee feel heard and allows you to concentrate, respond and remember what is being said. Giving a voice to the employee gives them dignity and shows respect. People that are given a voice and respect are more likely to support the decision of the conversation and the group as a whole. This video reviews tips for those conversations as well as offers team building exercises.
Agenda
Faculty
Bob Churilla
Conflict Resolution Professionals Group
- Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
- Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
- Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
- Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
- Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
- Ph.D. degree in conflict resolution and analysis; J.D. degree
- Can be contacted at 440-725-8723 or [email protected]
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