Good implementation is what happens in the meeting between the manager and the team.
Typically the manager leads the discussion to establish, measure and discuss achievement of KPIs. If a meeting is poorly handled, performance will get worse rather than better as there is confusion about the expectations. The meeting is not enough merely to communicate desired results; rather, the workers should be engaged to see the value of those results and have a say in setting the targets and measuring them. This video reviews how to conduct the KPI discussion with workers and use the discussion in combination with other communication approaches.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
William J. Rothwell, Ph.D., DBA, SPHR, SHRM-SCP, RODC, FLMI, CPTD Fellow
- President/Distinguished Professor
- Specializes in HR practice—and especially succession planning and Organization Development
- Published 168 books on HR and related topics since 1987 and delivered 1,600 professional talks in 15 nations over 30 years
- Member of Society of HR Management, Association for Talent Development, International Society for Performance Improvement, the OD Network
- Can be reached by email at [email protected]
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