Good implementation is what happens in the meeting between the manager and the team.
Typically the manager leads the discussion to establish, measure and discuss achievement of KPIs. If a meeting is poorly handled, performance will get worse rather than better as there is confusion about the expectations. The meeting is not enough merely to communicate desired results; rather, the workers should be engaged to see the value of those results and have a say in setting the targets and measuring them. This video reviews how to conduct the KPI discussion with workers and use the discussion in combination with other communication approaches.
Agenda
Faculty
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, RODC, CPTD Fellow
Rothwell & Associates, Inc.
William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow
- President of Rothwell & Associates, Inc. (see www.rothwellandassociates.com), Professor, Penn State University, University Park, and owner of 6 small businesses
- His practice emphasizes all aspects of talent management and succession planning
- Conducts regular seminars on talent management, succession planning, and Organization Development
- Author of 170 books. His most recent book is about turnover reduction—Motivated to stay (2025).
- Member of Association for Talent Development and the Society for Human Resource Management
- Can be contacted at [email protected] or 814-234-6888
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