Gain insight into interviewing employees after a complaint.
Employees raise complaints about many issues, some of which might seem frivolous to management. Gathering evidence and information is the only way to figure out what happened. Interviews will help you identify the complaint details, flush out the facts surrounding the incident or issue, see if the complaint can be corroborated with witnesses, and find out what the accused has to say. This video reviews the order that interviews should take place and discusses investigation challenges and common mistakes.
Runtime: 23 minutes
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