Use effective communication to assist employees.
When an employee has an attitude problem it is often thought of that the employee is lazy or rude, or has other attitudes that lowers overall morale. A person’s attitude is not something that can be changed by another person. As a manager you must change the behavior that is behind the attitude. This video reviews how to identify what is causing the bad attitude and how to get to the root of the problem.
Runtime: 27 minutes
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