Learn the stages of conflict and de-escalation techniques.
Most people think of conflict as a battle or clash or something in a negative way, however conflict can be positive. When conflict is allowed to be negative then individuals will view others as adversaries, they are more concerned about themselves and could disregard feelings of others. Assertive managers and supervisors know how to turn conflict into cooperation and collaboration. This video reviews the benefits of handling conflict in a positive way.
Agenda
Faculty
Karla Brandau, CEO
Workplace Power Institute
- CEO of Workplace Power Institute
- Areas of expertise include productivity and time management, email survival skills, DISC and Driving Forces assessments, emotional intelligence, team building, and leadership
- Conducts regular speeches, seminars, webinars, and workshops in all areas of expertise
- Author of several publications: Wake Up the Winner Inside, Email Survival Skills, 101 Time Management Tips for Busy Professionals, Visual Guides to Outlook® 2010, 2013, and 2016, The Leadership of One, and How to Earn the Gift of Discretionary Effort
- Certified speaking professional, registered corporate coach, certified facilitator, certified professional behaviors analyst, and certified professional motivators analyst
- B.A. Degree in education
- Can be contacted at [email protected], 770-923-0883, on Twitter @KarlaBrandau, LinkedIn/In/KarlaBrandau, and www.KarlaBrandau.com
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