Learn about Total Quality Management, its principles, competitive advantages, implementation, and tools for boosting efficiency and success.
Total Quality Management (TQM) is a systematic approach to improving an organization's processes, products, and services. By emphasizing quality at every stage of operations, TQM addresses several critical business challenges, fostering both efficiency and competitiveness. Some of the areas include product and service deficiencies, employee disengagement and communication and collaboration.
One of the primary problems TQM solves is inconsistent or substandard product and service quality. Poor quality often leads to customer dissatisfaction, high returns, and damaged brand reputation. It promotes methods like process mapping, lean management, and root cause analysis to streamline workflows and minimize non-value-added activities. TQM addresses communication gaps and siloed operations that often hinder organizational effectiveness. TQM emphasizes employee involvement, providing opportunities for workers to participate in quality improvement initiatives and decision-making.
By addressing these challenges, TQM helps organizations improve overall performance, align with customer needs, and build a foundation for long-term success. Its focus on quality, efficiency, and employee involvement makes it an essential tool for modern businesses striving for excellence.
Agenda
Faculty
Irma Vargas
Vargas Girl Enterprise
- 20 years of development, training, and facilitation of workshops for public and private sector organizations in employee engagement, customer service, diversity, establishing processes to mitigate discrimination, favoritism, leadership development, team building, and strategic planning
- Coaches leaders and managers in public and private sector organizations around talent development through strengths-based methodologies
- Organizations include CDC, California State Department of Public Health, Pasadena Public Health Department, El Rancho Unified School District, New Grace Community Church
- M.P.A. Degree, California State University, Northridge, The Tseng College; B.A. Degree in English, Whittier College
- 34 Strong Certified StrengthsFinder™ Coach
- Can be contacted at [email protected]
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