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Understanding the Psych Patient and How to Communicate With Them

 
Gain a better understanding of how to hear, discern, communicate, and ultimately care for psych patients. Sometimes caring just isn't enough to help psych patients--they need skilled conversations in different ways. Instead of using tools such as stethoscopes and information from x-rays, etc., you will learn how to BE the tool and form a quick relationship. After this topic, you will be able to better hear, discern, and communicate more effectively with people with severe emotional and "thinking" problems. If you listen carefully, you will probably be able to develop an empathic understanding of the person, what matters to them, and what that person needs at the moment and wishes for in the future. You may even be able to understand the level of dysfunction that interferes with the patient’s ability to negotiate real-life situations. You can't possibly fix everything that is wrong, but with psych patients I have known, listening IS caring.

Faculty

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander, RN, MS, CMAC, FAAN

The Center for Case Management Inc

Agenda

Faculty

Karen Zander, RN, MS, CMAC, FAAN

Karen Zander, RN, MS, CMAC, FAAN

The Center for Case Management Inc

  • President and CEO of The Center for Case Management Inc
  • Her pioneering work with clinical case management and CareMap® systems began at New England Medical Center Hospitals (now Tufts Medical Center) in Boston 30 years ago and is internationally recognized
  • Hospitals and Health Networks named her a “Cutting Edge” leader
  • Wrote many articles about case management and editor of The New Definition newsletter
  • Has also written several case management texts: 1) Competency Evaluation Tools for Case Management Professionals (2009) , 2) Emergency Department Case Management: The Compendium of Best Practices 2nd edition with K.Walsh (2014), and Hospital Case Management Models: Evidence Connecting the Bedside to the Boardroom (2008) which is being updated for 2017
  • Has been on the Partners Care at Home Advisory Board, and has been a cellist in the New Philharmonia Orchestra for 20 years
  • M.S. degree in psychiatric-mental health nursing, Boston University, post-graduate credits in large system change from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University; B.S.N. degree, Illinois Wesleyan University

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