Learn how best to keep your customer service team staff for the long term and motivate them to perform well.
Most organizations disincentivize their employees who are responsible for delivering customer care. The management team creates toxic workplace environments; they don't hire/recruit the right individuals who are driven to excel at delivering customer care and fail to empower/motivate their customer service professionals to actually deliver exceptional service. This topic will help the persons responsible for delivering care to your customers to be able to treat your clients like the second most invaluable asset they truly are, behind ONLY your employees.
Agenda
Faculty
Ethan L. Chazin, M.B.A.
The Chazin Group LLC
- Principal of The Chazin Group LLC
- Practice emphasizes all aspects of business growth coaching
- Conducts regular seminars and workshops on numerous areas related to leadership, sales effectiveness, culture transformation, diversity and belonging, and employee empowerment
- Author of several publications related to the areas of career exploration and culture transformation
- Membership information: Goldman Sachs 10,000 small businesses coach, Kauffman Foundation FastTrac Growth coach certification
- M.B.A. degree in marketing, George Washington University
- Can be contacted at 917-239-5571, [email protected], or https://www.thechazingroup.com
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