Gain a better understanding of how to build relationships by managing customer expectations.
In today's world, customers are continually 'up for grabs.' This is because business' think merely satisfying the customer is enough. In fact, statistics show if you are going to keep your customers returning, you must delight them at every point in their journey with you and your organizations. Our strategy is to help our clients become obsessed with happy customers. In this topic, Miki Mitrovich and Lori Champion of CCG Global Advisors will explain with their proven method 'Extreme Customer Satisfaction.' The method will produce a customer-centered organization that is more scalable, more agile, and more profitable. At the end of this topic, you will have clear tools to implement a foundation for new levels of customer centric performance.
Agenda
Faculty
Art Hall
Alvarez & Marsal
- Senior Director with Alvarez & Marsal in Atlanta; focuses on customer service, CRM, and supply chain
- Over 25 years of operations and people leadership
- Certified in Prosci Change Management®
- Bachelor’s degree, State University of New York at Binghamton
- Can be contacted at [email protected] or 404-759-9158
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