Gain a better understanding of the legal issues surrounding call recordings.
We've all heard it. You may have even said it. 'This call may be recorded for quality assurance and training.' How do you know if your call recording program is in compliance with the law? There are a myriad of issues related to recording telephone calls. If the proper disclosures are not provided or the appropriate consent is not obtained, your organization (and your employees) may be in violation of some state criminal statutes. What you say in your disclosure may also limit your use of the recordings. The type of information recorded in those calls could be subject to a host of additional data and information security protections, particularly if your organization is accepting payments by phone. To the extent you rely on a service provider to record and store your calls, or process payments, the vendor oversight controls become critical as you may be held responsible for the actions of your service providers. We'll talk about all of these issues and more.
Agenda
Faculty
David D. Cherner
Moss & Barnett
- Attorney with the law firm of Moss & Barnett in Minneapolis, Minnesota
- Counsels creditors, debt buyers, collection law firms, collection agencies, and other businesses engaged in accounts receivable management on compliance with federal, state, and local credit and collection laws, as well as compliance and risk management strategy
- Frequent speaker on compliance and legal issues impacting the financial services industry, and is actively engaged with state and federal regulators on various areas of law affecting credit and collections
- Prior to joining Moss & Barnett, he was the chief compliance officer for a large market financial services accounts receivable management company and served as corporate counsel and director of state government affairs for ACA International, the Association of Credit and Collection Professionals
Wendy Badger
ECMC Group
- A national authority on credit and collection compliance, she currently serves as the vice president of corporate compliance and chief compliance officer for ECMC Group, overseeing the corporate and regulatory compliance efforts of the ECMC Group enterprise
- Also co-administers the enterprise Code of Ethics and Business Conduct and is responsible for promoting an organizational culture that encourages ethical and proper conduct and a commitment to compliance
- Has received numerous awards, certifications and designations throughout her 17-year career in credit and collection compliance
- Recognized twice as one of the Most Influential Collection Professionals (2007, 2011) and named one of the 25 Most Influential Women in Collections (2016) by Collection Advisor magazine
- One of the first individuals to achieve ACA’s Credit and Collection Compliance Officer (CCCO) designation and was an inaugural recipient of the Members’ Attorney Program designation (2011); is also a recipient of the ACA International Instructor Achievement Award (2011, 2012), Instructor of the Year Award (2011), Scholar designation (2012), and Fellow designation (2013) Currently serving a second term as a member of the Editorial Advisory Board for the Compliance Professionals Forum through InsideARM
- An engaging corporate trainer who has authored compliance content for a host of professional and private clients’ continuing education programs
- Began her career working for ACA International as associate corporate counsel and director of the Members’ Attorney Program; as general counsel for a multi-site accounts receivable management company, she oversaw compliance, litigation management, human resources, training, auditing and licensing
- For five years she managed the credit and collection compliance practice at Morrison Sund, PLLC
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