Gain a better understanding of why customer privacy is an important part of business strategy.
Customer service professionals play a key role in organizational compliance with privacy laws and regulations. Attendees of 'The Role of Customer Service in Consumer Privacy' can expect to come away from the webinar with an in-depth understanding of the privacy landscape in the United States, at both the federal and state levels. Attendees will also learn about the key role customer service professionals play on the front lines of compliance with federal and state legal requirements. The webinar is geared to customer service professionals in a diverse array of industries including retail, financial services, and healthcare.
Agenda
Faculty
Daniel W. Podair
Steptoe LLP
- Associate in the New York, NY office of Steptoe LLP
- Practice focuses on white-collar criminal defense, government and internal investigations, and complex civil litigation
- Regularly advises clients on a broad range of privacy matters, including under the California Consumer Privacy Act, the California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Gramm-Leach-Bliley Act, the Telephone Consumer Protection Act, the CAN-SPAM Act, and the Children’s Online Privacy Protection Act
- Experience drafting and advising clients on privacy policies and related privacy disclosures
- Helps clients respond to data breaches, including assisting with notification of affected individuals and government authorities
- J.D. degree, Columbia University School of Law; B.A. degree, magna cum laude, Brandeis University
- Can be contacted at 212-378-7545 or [email protected]
Shannon Reid
Steptoe LLP
- Associate in the Washington, DC office of Steptoe LLP
- Practice includes complex commercial litigation, data privacy, and higher education matters
- Advises clients on a variety of data privacy matters under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Illinois Biometric Information Privacy Act (BIPA), and other laws
- Experience advising clients on privacy policies and related disclosures, privacy-related issues in corporate transactions, technical compliance requirements (e.g. standards for deletion, tracking, and data sale/sharing), and biometric data privacy litigation
- J.D. degree, University of Pennsylvania; B.A. degree, summa cum laude, University of Cincinnati
- Can be contacted at 202-429-8444 or [email protected]
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
More Program Information
Access to all training products $699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
