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27 Slides available anytime
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The Fundamentals of Customer Advocacy

 

Learn how to provide relevant solutions and act as a consultant for your customers while focusing on value rather than price.

This topic provides insights on how you can be viewed by customers as a consultant who provides relevant solutions rather than simply a vendor whose primary focus is on price - being viewed for the value you bring, rather than the cost of the product. In this ever-evolving, uncertain world, this can be a true competitive advantage. The information provided will help you realize the benefits of how to drive company sales, profit and growth objectives while creating a clear competitive advantage. Create a clear point of differentiation for you, your product/service, and company. Discover ways to bring value rather than be viewed as a commodity. Be viewed for the value you bring vs. the price of your product or service. Discover how to uncover the real needs customers face, at various levels within their organization - mastering the art of effective account penetration. Pinpointing customer buying triggers and responses to so you can read them and leverage them to your advantage. Learn to optimize decision making skills - for you and your customers. Discover the pathway to long-term loyal customer relationships. This material will help you gain practical, real-world solution selling skills to create long-term sustainable success.

Agenda

Faculty

Steve Gavatorta

Steve Gavatorta

Steve Gavatorta Group

  • Owner of the Steve Gavatorta Group
  • Specializes in empowering individuals and organizations in identifying, developing, and exceeding performance goals
  • Coached and trained thousands of high performers across an array of industries
  • From small businesses on the move to Fortune 500 companies, collaborates with organizations to build foundations, set goals, and eclipse their highest potential
  • Certified Professional Behavioral Analyst (CPBA), Certified Professional Values Analyst (CPVA), certified Myers-Briggs practitioner and accredited to coach and train for Emotional Intelligence (EQ)
  • Two-time published author, and his new book In Defense of Adversity: Turning Your Toughest Challenges Into Your Greatest Success, won Richter Publishing’s Amazon Best Seller Award for 2018

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