Telephone Communication Strategies for Administrative Professionals

Learn to speak positively and project your credibility when communicating over the telephone.

This presentation will offer the administrative professional numerous benefits to enhance your telephone communication skills. You will gain valuable insights into effective questioning techniques, message organization, telephone etiquette, and managing voicemail and phone tag. You will learn how to ask open-ended questions, actively listen to responses, and provide accurate and relevant support during phone conversations. Additionally, you will acquire techniques for delivering concise and well-structured messages, using proper greetings and language, and maintaining an appropriate tone. The presentation will also equip you with strategies for efficiently managing voicemail, minimizing phone tag, prioritizing calls, setting boundaries, and practicing self-care to maintain productivity and avoid burnout. Elevate your telephone communication abilities, build rapport with your listeners, and gain the confidence and skills needed to excel in your role.

Faculty

Patrick Muñoz

Patrick Muñoz: Voice & Speech Coach