Learn valuable techniques to solve those tough customer issues.
In today's environment it is not uncommon for everyone to experience less than desirable customer service. Too often, this results in conversations becoming explosive and confrontational. Perhaps the customer tells you how to do your job because they believe they know better. Or they constantly complain about one thing after another regardless of what you do to solve their problem.
Learn strategies on how to defuse difficult customer situations, distinguish between the real and fake know-it-all customer and how to work with both. Learn to utilize teamwork to solve customer issues without escalating calls to a supervisor. In today's climate where tensions are high, recognize how to reduce anxiety, frustration and anger among ourselves and customers. This ultimately results in increased employee morale, customer satisfaction scores, and makes the workplace more fun.
Agenda
Faculty
Gregg Gregory, CSP
Teams Rock
- Founder and owner of Teams Rock!
- Our business emphasizes all aspects of teamwork, leadership, and organizational culture and how they impact the customer experience
- Conducts both in-person and virtual presentations on teamwork, leadership, organizational culture, and the customer experience
- Author of the book “ONE Team – ONE Dream” available on Amazon
- Certified speaking professional
- Member of the National Speaker’s Association and the local Washington, D.C. chapter, where he has served on the board of directors, including president in 2015
- Can be contacted at 301-564-0908, [email protected] or on LinkedIn www.LinkedIn.com/Teamsrock
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