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59 Slides available anytime
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Successful Construction Project Completion: Is your Customer Satisfied?

 
Ensure all your customers for a construction project are satisfied.

Do your construction projects leave team members disappointed in each other or worse? Does your first indicator of problems come when follow-on work is awarded to your competitors? Learn a solid approach in this program to ensure customer and team satisfaction. Review more than a dozen processes that must be successful in order for the project to be successful. When done right, these processes assure project success and customer satisfaction.

Agenda

Faculty

Lee A. Peters, P.E., F.ASCE

Lee A. Peters, P.E., F.ASCE

ProjectLEADER®, inc.

  • Consulting practice began in 1978
  • Challenges include accelerating product development for global companies; operations consultant to the Tenth Pan American Games; replacing a paper machine in Mexico; military construction in four countries; industrial plant commissioning; industrial maintenance process improvement at eight facilities; aircraft hangers for business jets and helicopters; building a franchise athlete’s 17,000 sf residence; renovating a century old theater to Broadway standards; claims prevention for a Big Ten university; numerous AAA arbitrations; constructing the Chiller Boiler Plant for Eskenazi 316 bed hospital; converting two oil and two coal fired steam boilers to gas; adding environmental controls and rebuilding four incinerators; and as a laborer building clinics in Bolivia
  • Graduate, Rose Hulman; MSCE and MSM degrees, Purdue; honor graduate of Command and General Staff College

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