Gain a better understanding of disclosure requirements and the process of resolving errors if they occur.
In this course, for level setting, the basics of Regulation E will be covered, including some basic definitions, such as consumer account and access device. As a financial institution, you have responsibilities and liabilities under Regulation E for your consumer accounts when it comes to disclosures. This material will discuss disclosure requirements in detail, including the error resolution process disclosure requirement.
Agenda
Faculty
Donna K. Olheiser, AAP
Dynamic Mastership, LLC
- Vice President of Education Services and Founder of Dynamic Mastership, LLC
- Holds the Accredited ACH Professional (AAP) designation (achieved in 2004)
- Enthusiastic and energetic Certified Master Trainer with over 15 years of training experience; she has designed and facilitated over 100 training sessions each year, with her expertise being the rules for companies and financial institutions when processing electronic (specifically ACH) payments, then scheduling the events to facilitate and deliver the material through a variety of venues (webinars, teleseminars, in-person workshops, including regional and national conferences)
- Her extensive knowledge, enthusiasm, and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks, including exception processing (including Reg E error resolution) while remaining compliant with the NACHA Operating Rules; her ability to engage the learner through the entire training event helps the adult learner apply what they’ve learned during and after each training session
- Over 24 years of experience in the financial services industry, which includes nine years of experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members
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